RETURNS AND EXCHANGES
We do not accept returns or exchanges unless the item you purchased is incorrect, damaged or faulty. If for any reason your order is incorrect, damaged or faulty, please contact us within 30 days of delivery at hello@chimneyfirecoffee.com with details of the item and the issue and we will offer a replacement.
Please double check your delivery address is correct before placing the order and once it’s despatched to avoid any delivery issues. If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
COFFEE EXPERIENCE BOOKINGS
We regret that we cannot offer refunds for coffee experience bookings unless we cancel or move a coffee experience date. If you are unable to attend your coffee experience booking, please contact us as soon as possible at hello@chimneyfirecoffee.com and we will offer alternative dates. Occasionally unforeseen circumstances might mean we need to cancel or move a coffee experience date. If this happens we will let you know as soon as possible and will offer alternative dates, a product replacement to the full value of the experience booking, or a full refund.