Refund Policy

 

RETURNS AND EXCHANGES

We do not accept returns or exchanges unless the item you purchased is incorrect, damaged or faulty. If for any reason your order is incorrect, damaged or faulty, please contact us within 30 days of delivery at hello@chimneyfirecoffee.com with details of the item and the issue and we will offer a replacement.

Please double check your delivery address is correct before placing the order and once it’s despatched to avoid any delivery issues. If there has been a delivery issue or your parcel has exceeded its collection period, Royal Mail will return the parcel to us as sender. When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.

COFFEE EXPERIENCE BOOKINGS

Our coffee experiences are subject to minimum participant numbers. If this is not met (or if cancellation is necessary due to unforeseen circumstances), we reserve the right to cancel the session no less than 48hrs prior to the date. In this circumstance we will issue a voucher for the full value of the session (redeemable against a future masterclass or in our online store). In exceptional circumstances, we reserve the right to cancel anytime before the experience is due to start.

We regret that we cannot offer refunds for coffee experience bookings unless we cancel or move a coffee experience date. If you are unable to attend your coffee experience booking, please contact us as soon as possible at hello@chimneyfirecoffee.com and we will offer alternative dates.