SHIPPING & DELIVERY

UK DELIVERY

We offer four UK delivery options:

  • Royal Mail 2nd Class: Free. 2-5 working days with tracking on delivery.
  • Royal Mail 1st Class: £1.95. 1-3 working days with tracking on delivery.
  • APC Overnight: £3.95. Next working day with full tracking for all orders received before 12 noon. All orders over £50 will automatically be put on this delivery service free of charge.
  • Pick up: Free. If you’d like to collect your coffee direct from the roastery, please place your order online first and select the collection option so we can have it ready for you. You'll receive a notification when the coffee is ready to collect, usually within 24 working hours of ordering. 

Email hello@chimneyfirecoffee.com if you’re concerned about your coffee delivery and we’ll get back to you within 24 hours. It is highly unlikely but if your order has not reached you within 14 days of your shipping notification, please let us know and we’ll send out a replacement on our next working day delivery service.

ORDER INFORMATION

  • Orders are dispatched daily. Orders received before 12 Noon will be dispatched the same day, otherwise they will roll over to the following day.
  • Single bag orders will be shipped in letter-box friendly packaging. All other orders will be shipped in appropriate sized boxes.
  • We include a dispatch note in every order.
  • Enter your personal note or gift message at checkout and we’ll include a hand written message with delivery.

INTERNATIONAL DELIVERY

EUROPE

  • Royal Mail International Tracked & Signed - £19.95.
  • 3 - 17 business days with full tracking.

Please note: additional taxes, duties or customs fees may be required for purchases from the EU. This varies country by country - see further guidance from the European Commission.

REST OF THE WORLD

  • Fedex International Priority or Royal Mail International Tracked & Signed - £29.95.
  • 3 - 17 business days with full tracking.

Please contact hello@chimneyfirecoffee.com if you would prefer us to use an alternative courier. We are currently unable to ship to the US.